The first letter

So 2/21/07 arrives and I become rather excited when I see a letter in the mail from FedEx. My ire rises slightly when I see that they ignored what I told the CS rep about moving and mailed it to my old apartment, but mistakes happen. As I read the letter I become disappointed and finally irritated.

Lie #3: By Omission

It's a form denial letter stating they have not receive written documentation of my claim. Towards the end it says "Once we receive the documentation, we will be able to complete our investigation and determine if FedEx is liable for your claim, and if so, for what amount." Basically in the time I was twiddling my thumbs and this letter was being forwarded I could have been arranging the documentation of my claim. I contact FedEx again and get another CS rep who walks me through the process of finding the claim form on their site (since I'm still blocked from creating one and the link is not obvious). It almost seems like they intentionally hide it, but who knows.

[I want to point out that I was polite and at times downright friendly with these reps. I know what it's like to have a job you don't like (one of the reasons I'm in school still) and they didn't drop my package. Even after I realized that I had been knowingly misled I still did not take it out on the reps.]

Aggravation after next, I knew claims would not be a walk in the park but who knew they would make you walk up hill for something that was obviously their fault. I toe the line and document the value of the case and the PSU, using multiple products from Amazon and NewEgg. I print them out, average the values, add them up along with tax and a shipping estimate to get $206.29. Dual fan PSU's still aren't cheap, especially 500 watt ones. I also include more pictures than those already provided as well as a detailed account.

In my detailed account, in big bold letters at the top, I write my new address and tell them to address all correspondences to that address. At the top of this huge stack of documentation I place the form that I got from their website and mail it all off via certified mail on 2/28/07 (I also began formally documenting everything).

Now the waiting begins, they say it can take 7-14 business days from date of receipt for a reply to be sent... In my case it only took 15 total days before I heard from them again and suddenly it became clear that not only was this a system of hoops but also an unethical practice aimed at deterring recipients from receiving compensation for their damaged items.