The second letter

I receive the second letter on 3/15/07, 15 days after sending mine via certified mail. This new letter, in spite of my instructions, was again addressed to the old apartment. Thankfully the post office will forward mail for 6 months so I still have quite a bit of time left for them to send mail to the wrong address.

Everything sort of unravels here. Rarely do I feel like destroying something but after reading their reply I wished there was a punching bag available. It took me, all in all, 5 hours to calm completely. I was, in my naivete, anticipating vindication. What I received was pointless aggravation.

I understand FedEx making the claims process difficult otherwise there would be people out there making a business of abusing it. However when they create a policy that arbitrarily makes the recipients of their packages suffer I no longer understand it to be an effective deterrent.

What was it that so upset me? Why I'm sure you've notice the bold Lie #n:By omission interjected here and there. They, by policy, refuse to negotiate a claim with a recipient until the original shipper sends them a letter of waiver which also authorizes me, the recipient, to pursue the claim. So nearly 2 months after purchasing the computer I contact the original seller again and ask him to send off a letter to that effect to the claims rep that has been assigned to me.

He responds quickly that he shall do so the following day. I am still irritated but cooling down a bit. I still suffer under the delusion that this matter will be resolved neatly in as timely a fashion as is now possible. Of course I forget that people rarely do anything when money isn't involved, and it seems my 100% positive rated eBayer did not feel highly motivated to send the letter...