This is fun! (Phone Tag)

So Monday I call in and try to talk to my claims rep. I get her voicemail and leave a message. She returns my call bright and early the next day (yesterday) only to catch my voicemail. So I try to call back and what do I find but a very knowledgable CS rep.

He first asks whether I'm the recipient or the shipper. I tell him I am the recipient and he tells me my claim has been denied. I say "I know, it was denied because I need shipper authorization and I'm having trouble contacting the original shipper so I am trying to get ahold of my claims rep to find out what policies are in place when a situation like this arises." I can't be the only person to have this happen so FedEx has to have some policy in place to help people in my situation, don't they?

This CS rep tells me, flat out, that there is nothing I can do without getting the shippers authorization first. I tell him I understand but I'd like to speak with a claims rep to see what I can do in a situation like this. He says "Okay, thank you for calling FedEx." I say thank you thinking he's going to transfer me to her voicemail... Nope, he hangs up on me.

I call back and I get ahold of a nice woman who transfers me after a shorter less rude version of the conversation above, I get my claims rep's voicemail and leave a message. Stupidly I included in this message what the issue is (that I can't get ahold of the original shipper) and while her first reply was very prompt I have yet to hear back from her the next business day (today, Wednesday).

I'm about to the end of my good faith. It is becoming rather obvious that there are no reasonable means to resolve this conflict through the guidelines established by FedEx so I guess I only have one alternative.